Shipping policy
At Maltaye.com, we strive to ensure your orders are delivered quickly, safely, and reliably. Please review our shipping policy to understand how we process and deliver your purchases.
Shipping Areas
We currently deliver to all major cities and regions within Pakistan. For remote areas, delivery availability may vary.
Processing Time
- Orders are processed within 24-48 hours after confirmation.
- You will receive an email or SMS notification with tracking details once your order has been shipped.
Delivery Time
- Standard delivery typically takes 2-5 business days depending on your location.
- During peak seasons or holidays, delivery may take slightly longer.
Shipping Charges
- Free Delivery: Available on all orders unless otherwise specified.
- For specific offers or discounts, shipping charges (if any) will be clearly mentioned at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our website or the courier partner's tracking portal.
Failed Delivery Attempts
If delivery fails due to an incorrect address, lack of response, or other customer-related issues, we will attempt to contact you. After two attempts, the order may be canceled, and additional shipping fees may apply for re-delivery.
Inspection at Delivery
We recommend inspecting your package upon delivery. If you notice any damage or discrepancy, please notify the delivery personnel immediately and contact our customer service at contact@maltaye.com.
Lost or Delayed Shipments
- In case of delayed delivery, please contact us, and we will coordinate with the courier service to resolve the issue promptly.
- For lost shipments, we will issue a replacement or refund after investigating with the courier partner.
Contact Us
For any shipping-related inquiries, please reach out to our support team at contact@maltaye.com or call 03047998644
Thank you for shopping at Maltaye.com! We are committed to delivering your orders with care and efficiency.